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Kohl’s – Frequently Asked Questions

How Do I Accrue Kohl’s Cash?

Shoppers earn $10 in Kohl’s Cash for every $50 spent in store, online, or on the Kohl’s app. Kohl’s Cash has no cash value and cannot be redeemed as cash. Use the Kohl’s Cash you accrue to earn discounts on Kohl’s purchases, excluding gift cards.

What Happened To My Kohl’s Cash Balance? It Dropped Even Though I Didn’t Buy Anything!

Unlike regular money, Kohl’s Cash has an expiration date. Check the dates on the paper cash or on the Kohl’s app on digital coupons to avoid leaving savings on the table.

Can I Use Expired Kohl’s Cash?

Maybe. A little-known fact, even by many Kohl’s associates: Kohl’s Cash has up to a 10-day grace period after the expiration date. It’s only available in store with paper cash, and it’s largely dependent on who is helping you.

What’s the best way to avoid expired Kohl’s Cash? Download the app and allow for push notifications that remind you about upcoming expiration dates.

What Are My Options For Returning An Item To Kohl’s?

Customers can return Kohl’s items for free at any location if purchased in-store. Online purchases may be returned in-store or through the mail at no charge. Shoppers can also skip the return line with Kohl’s self-returns at select locations.